Contact Us
We're Here to Help You Feel at Home.
Thank you for visiting PetBouncy. We value every customer and are committed to providing a helpful, transparent, and convenient shopping experience.
Whether you have a question about our bedside organizers, need assistance with an order, want more information about shipping, or would like to request a return, our customer support team is here to help.
We welcome your questions, feedback, and suggestions, and we look forward to assisting you.
Our Contact Information
Official Website
petbouncy.shop
Customer Support Email
support@petbouncy.shop
Phone Number
+1 (905) 872-4216
Store Address
158 Sterling Rd #100
Toronto, ON M6R 2B7
Canada
How Can We Help You?
Product Information
Need more details about a product before placing an order? Contact us for assistance with product features, dimensions, materials, compatibility, and other available information.
Order Assistance
If you have already placed an order and need help with your purchase, please include your order number and the email address used at checkout when contacting us. This will help us locate your order and respond more efficiently.
Shipping and Delivery
We offer free worldwide shipping on all orders, with an estimated delivery timeframe of 7–10 days. If you have questions about your shipment or need assistance with a delivery issue, please contact our support team.
Returns and Refunds
We offer free returns and refunds within 30 days of delivery for eligible purchases. If you would like to initiate a return, please email our customer support team with your order number and a brief description of your request.
We will provide the necessary return instructions and assist you throughout the process.
Feedback and Suggestions
Your feedback helps us understand how we can improve our products and shopping experience. We welcome suggestions, comments, and questions about our store.
Important Information for Return Requests
Please contact our customer support team before sending any products back.
Our team will provide the appropriate return instructions and confirm the designated return destination.
The store contact address listed above should not be assumed to be the return shipping address unless our support team specifically confirms it.
For complete information, please review our Return & Refund Policy.
We're Happy to Hear from You
At PetBouncy, customer satisfaction is an important part of our commitment to thoughtful home organization.
We appreciate your trust in our store and look forward to helping you enjoy a more comfortable and organized home.
For assistance, please email support@petbouncy.shop or call +1 (905) 872-4216.
Thank you for shopping with PetBouncy.