Contact information
Contact Information
Last Updated: July 31, 2026
PetBouncy is committed to maintaining clear and accessible communication with our customers.
For questions regarding products, orders, shipping, returns, refunds, or general website support, you may contact us using the information below.
Store
PetBouncy
Website
petbouncy.shop
Customer Support Email
Telephone
(905) 872-4216
Business / Mailing Address
158 Sterling Rd #100
Toronto, ON M6R 2B7
Canada
Customer Service Requests
When contacting us about an existing order, please provide your order number and the email address used to complete your purchase.
For damaged, defective, or incorrect items, photographs may help us review the issue more efficiently.
Returns
Customers wishing to return an eligible purchase should contact us before sending the item back.
Return requests may be submitted within 30 days of delivery in accordance with our Return & Refund Policy.
Eligible returns are free.
Shipping
PetBouncy provides free worldwide shipping, with an estimated standard delivery time of 7–10 days.
For shipping-related questions, contact us at support@petbouncy.shop.
We value clear communication and will make reasonable efforts to assist customers with questions relating to purchases made through our website.