Contact information
At PetBouncy, we believe that accessible customer support and transparent communication are essential parts of a positive online shopping experience.
This page provides our official contact information and explains how customers can reach us for assistance with products, orders, shipping, returns, refunds, and other store-related inquiries.
Business Information
Store Name: PetBouncy
Website: https://petbouncy.shop
Business Address:
158 Sterling Rd #100
Toronto, ON M6R 2B7
Canada
Customer Support Email: support@petbouncy.shop
Phone Number: +1 (905) 872-4216
Year Established: 2022
The information above identifies the official contact channels provided by PetBouncy for customer communication.
Customer Support Services
Our customer support team assists with a variety of shopping-related questions.
Customers may contact us for product information, order confirmation, shipping updates, delivery concerns, return requests, refund inquiries, or general feedback.
We aim to provide clear and useful information to help customers make informed purchasing decisions and resolve issues with their orders.
Product Inquiries
If you have questions about our bedside hanging organizers, storage caddies, or sofa armrest organizers, please contact us before placing an order.
Our team can help clarify available product information, including dimensions, materials, storage features, and intended use.
Customers are encouraged to review individual product descriptions carefully to ensure that the selected item meets their needs.
Order-Related Assistance
For questions concerning an existing order, please include your order number and the email address used during checkout.
This information helps us locate the relevant purchase and provide more accurate assistance.
We may request additional information when reasonably necessary to verify an order or protect customer information.
Please do not send payment card passwords, account passwords, or other sensitive authentication details through email.
Shipping Support
PetBouncy provides free worldwide shipping with an estimated delivery timeframe of 7–10 days.
If you have questions about shipping availability, order tracking, delayed delivery, or missing packages, please contact our customer support team.
We will review the available shipment information and assist with the next steps.
Return and Refund Support
Customers may request free returns and refunds within 30 days of delivery for eligible purchases.
To initiate a return, please contact support@petbouncy.shop with your order number and a brief explanation of your request.
Our team will provide the appropriate return instructions and confirm the designated return destination.
Please do not send return packages to our general business address unless specifically instructed to do so.
For complete details, please review our Return & Refund Policy.
Feedback and Complaints
We welcome feedback about our products, website, and customer service.
If you are dissatisfied with any aspect of your shopping experience, please contact us and explain the issue.
We will review the information provided and work toward an appropriate resolution in accordance with our store policies and applicable consumer protection laws.
Customers may also contact us with suggestions for improving our product selection or shopping experience.
Privacy-Related Requests
If you have questions about how your personal information is collected, used, stored, or disclosed, please contact us at support@petbouncy.shop.
Please include "Privacy Inquiry" in the subject line to help identify the nature of your request.
We will handle privacy-related inquiries in accordance with our Privacy Policy and applicable privacy legislation.
Official Communication Channels
Customers should use the contact information published on petbouncy.shop when seeking assistance.
Be cautious of unsolicited messages from individuals claiming to represent PetBouncy.
We will not ask customers to disclose account passwords or sensitive payment authentication information through ordinary email correspondence.
If you receive a suspicious message, please contact us through our official website or customer support email.
Contact Us
For assistance, questions, or feedback, please contact:
PetBouncy Customer Support
Email: support@petbouncy.shop
Phone: +1 (905) 872-4216
Address: 158 Sterling Rd #100, Toronto, ON M6R 2B7, Canada
Website: https://petbouncy.shop
Thank you for choosing PetBouncy. We appreciate the opportunity to help you create a more organized and comfortable home.