Refund policy
At PetBouncy, we want every customer to feel confident when shopping for practical home organization solutions. We understand that sometimes a product may not meet your expectations, arrive damaged, or need to be returned for another reason.
To make the shopping experience as convenient as possible, we offer free returns and refunds within 30 days of delivery for eligible purchases.
This Return & Refund Policy explains how to request a return, the conditions that apply, and how refunds are processed.
By purchasing from PetBouncy, you acknowledge this policy, subject to any additional rights provided by applicable consumer protection laws.
Our 30-Day Return Policy
Customers may request a return within 30 calendar days after receiving their order.
The 30-day return period begins on the date the order is delivered to the shipping address provided at checkout.
To initiate a return, please contact our customer support team at support@petbouncy.shop before the 30-day period expires.
We offer free return shipping for eligible returns processed through our approved return procedure.
Customers are not required to pay a return shipping fee when following the instructions provided by our support team.
If your order contains multiple products delivered separately, the return period for each product begins on its respective delivery date.
Return Eligibility
To qualify for a return under our standard policy, the following conditions generally apply:
The return request must be submitted within 30 days of delivery.
The product should be returned with its original components and accessories.
The item should not have been intentionally damaged, substantially altered, or misused.
Customers should provide their order number or other reasonable proof of purchase.
The return must follow the instructions provided by our customer support team.
Original packaging is appreciated whenever available but is not mandatory if the product can be returned safely.
Customers may inspect and reasonably handle a product to determine whether it meets their needs. Ordinary inspection does not automatically disqualify an item from being returned.
These conditions do not limit statutory rights relating to defective, damaged, or incorrectly supplied goods.
How to Request a Return
To begin the return process, please contact:
Email: support@petbouncy.shop
Include your order number, the email address associated with your purchase, the product you wish to return, and a brief explanation of your request.
Photographs may be requested when relevant to a damage or defect claim, but they are not a general requirement for all returns.
Our customer support team will review your request and provide instructions for the next steps.
If the product needs to be physically returned, we will provide the designated return address and an approved prepaid shipping label or another no-cost return arrangement.
Please do not ship products to our general business address without receiving confirmation that it is the appropriate return destination.
Free Return Shipping
PetBouncy covers the cost of return shipping for eligible returns initiated within the 30-day return window.
When a physical return is required, customers must use the approved return method supplied by our support team to ensure that the shipment can be properly tracked and processed.
We cannot guarantee reimbursement for independently arranged return shipping expenses that have not been approved in advance.
If the approved return method is unavailable in your location, please contact us so that we can arrange an alternative at no additional return shipping cost to you.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as reasonably possible.
Include your order number and a description of the issue. Photographs of the product or packaging may help us investigate the problem.
Depending on the circumstances and your applicable consumer rights, we may offer a replacement, repair where appropriate, or a refund.
Customers will not be responsible for return shipping costs associated with verified defective, damaged, or incorrectly supplied products.
Nothing in this policy restricts your legal remedies under applicable consumer protection legislation.
Refund Processing
Once a return is received and reviewed, we will notify you of the refund status.
Approved refunds will be issued to the original payment method used for the purchase unless another arrangement is required by law or expressly agreed upon.
We aim to initiate approved refunds within 5 business days after the returned product is received and reviewed, or after a refund without return is authorized.
The time required for funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
Refunds include the amount paid for the returned product and any applicable taxes that must be refunded.
Since standard shipping is free, there are no standard outbound shipping charges to deduct from the refund.
Refunds Without a Physical Return
In certain circumstances, our customer support team may determine that a physical return is unnecessary.
For example, this may apply to particular damaged or defective items when returning the product would be impractical.
If a refund without return is approved, we will notify you in writing and provide confirmation of the refund process.
Please do not discard or dispose of a product involved in an unresolved claim unless our support team instructs you to do so.
Exchanges
If you would like to exchange an item for another product, please contact our customer support team.
Depending on product availability and the circumstances of your request, we may arrange an exchange or recommend returning the original product for a refund and placing a new order.
Any additional payment required for a differently priced product will be communicated before the exchange is confirmed.
Exchanges involving defective or incorrectly supplied products remain subject to applicable consumer rights.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@petbouncy.shop.
We will attempt to accommodate cancellation requests before the order has been dispatched.
If an order has already shipped, cancellation may no longer be possible through the fulfillment system. In that case, you may request a return after delivery under this policy.
When an order is successfully canceled before shipment, the applicable payment will be refunded to the original payment method.
Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you have not received it, please contact us.
We may ask you to confirm your shipping address and check with household members, building reception, or the relevant delivery service.
We will assist in investigating the issue and determine an appropriate resolution based on the delivery evidence, circumstances, and applicable law.
If a package is confirmed lost before delivery, we will arrange a replacement or refund as appropriate.
Late or Missing Refunds
If you have received confirmation that your refund has been processed but have not yet received the funds, please first check your payment account.
Your bank or payment provider may require additional processing time before the refund appears.
If the refund remains missing after a reasonable processing period, please contact support@petbouncy.shop with your order number.
We will review the transaction and assist you in resolving the issue.
Consumer Protection Rights
This policy provides additional store-level return benefits and does not replace or reduce rights granted by applicable consumer protection laws.
Customers may have additional rights concerning defective products, inaccurate descriptions, non-delivery, or other issues depending on their jurisdiction.
Where mandatory law provides greater protection than this policy, the applicable legal requirements will prevail.
Contact Information
For all return and refund inquiries, please contact:
PetBouncy
Website: petbouncy.shop
Email: support@petbouncy.shop
Phone: +1 (905) 872-4216
Address: 158 Sterling Rd #100, Toronto, ON M6R 2B7, Canada
We appreciate your trust in PetBouncy and are committed to helping resolve return and refund requests fairly and efficiently.