Refund policy
Return & Refund Policy
Last Updated: July 31, 2026
At PetBouncy, customer satisfaction is important to us. We want you to feel comfortable shopping from our store, which is why eligible purchases are covered by our 30-day free return and refund policy.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally be:
- In the same condition in which it was received
- Reasonably unused and undamaged
- Returned with its original packaging when available
- Accompanied by proof of purchase or your order number
Please contact us before returning an item.
How to Request a Return
To begin a return, email:
Please provide:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Photos of the product if it arrived damaged, defective, or incorrect
Once your return request has been reviewed, we will provide the appropriate return instructions.
Returns sent without contacting us first may experience delays in processing.
Free Returns
PetBouncy offers free returns for eligible purchases within 30 days.
Customers should follow the return instructions provided by our support team before shipping an item back.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@petbouncy.shop.
Please provide your order number and clear photographs showing the issue.
After reviewing the information, we may arrange an appropriate solution, including a replacement or refund where applicable.
Refunds
Once an approved return has been received and reviewed, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method used for the purchase.
After a refund is issued, additional processing time may be required by your bank, credit card provider, or payment provider before the funds appear in your account.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests. However, if the order has already been processed or shipped, cancellation may no longer be possible and the standard return process may apply.
Exceptions
Certain products may not be eligible for return where required for hygiene, safety, or other reasons permitted by applicable law.
Any applicable restrictions will be communicated where relevant.
Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.
Contact Us
For questions regarding a return or refund:
PetBouncy
158 Sterling Rd #100
Toronto, ON M6R 2B7
Canada
Email: support@petbouncy.shop
Phone: (905) 872-4216