Shipping policy
At PetBouncy, we believe shopping for home organization essentials should be convenient from beginning to end.
We are pleased to offer free worldwide shipping on all orders, helping customers enjoy our collection without additional standard shipping charges.
This Shipping Policy explains our shipping services, estimated delivery times, order processing procedures, tracking information, and how we handle delivery-related issues.
Free Worldwide Shipping
PetBouncy offers free standard shipping to supported destinations worldwide.
There is no minimum order value required to qualify for free standard shipping.
Standard shipping charges are not added to your order at checkout.
Our free shipping offer applies to the products available for purchase through petbouncy.shop.
Delivery availability may be limited in certain destinations due to legal restrictions, carrier limitations, or circumstances beyond our control.
If we are unable to ship to your address, we will contact you and arrange an appropriate resolution, including a refund when necessary.
Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days
This timeframe represents our standard delivery estimate and is not a guaranteed arrival date.
Actual delivery may vary depending on the destination, shipping carrier, customs clearance, weather conditions, and other logistical factors.
We make reasonable efforts to fulfill orders promptly and communicate significant shipping delays.
Where applicable law requires delivery within a particular timeframe or provides cancellation rights for delayed orders, those legal requirements will apply.
Order Processing
Orders are reviewed and prepared for shipment after successful payment confirmation.
Processing includes order verification, product preparation, packaging, and coordination with the relevant shipping provider.
Customers will receive available shipping information once their order has been dispatched.
Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.
If a processing issue materially affects the estimated delivery timeframe, we will provide updated information when available.
Shipping Destinations
We aim to serve customers around the world.
Shipping availability depends on applicable import regulations, carrier coverage, and operational restrictions.
Some remote regions or destinations affected by temporary shipping disruptions may experience longer delivery times.
If delivery to a particular destination is unavailable, we will notify the customer and arrange a refund where the order cannot be fulfilled.
Order Tracking
When tracking is available, customers will receive a tracking number or tracking link after their order has been dispatched.
Tracking information may take some time to appear in the carrier's system.
Customers can use the tracking details provided to review available shipment updates.
If your tracking information does not update for an extended period, please contact support@petbouncy.shop.
Our customer support team will assist with the available shipment information and investigate concerns when appropriate.
Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages due to inventory location or fulfillment requirements.
When this occurs, products may arrive at different times.
Customers will not be charged additional standard shipping fees because an order is divided into multiple shipments.
If tracking information is available for separate packages, the relevant details will be provided.
Customs Duties and Import Taxes
International shipments may be subject to customs inspections, import duties, or taxes imposed by the destination country.
Any additional charges that may apply will be handled in accordance with applicable law and the information disclosed to customers during checkout.
Free worldwide shipping means that PetBouncy does not charge standard outbound shipping fees. It does not automatically mean that every destination waives government-imposed import duties or taxes.
Where legally required, applicable charges will be disclosed before purchase.
If you have questions about possible import charges, please contact our customer support team before ordering.
Accurate Shipping Information
Customers should provide complete and accurate shipping information during checkout.
This includes the recipient's name, street address, apartment or unit number where applicable, postal code, city, country, and contact information.
If you discover an error after placing an order, please contact us as soon as possible.
We will attempt to update the shipping information before dispatch when operationally possible.
Once an order has shipped, address modifications may depend on the carrier's procedures.
Shipping Delays
Although we aim to meet our estimated delivery timeframe, delays may occur.
Potential causes include customs processing, transportation disruptions, severe weather, public holidays, and other unforeseen circumstances.
If your order experiences a significant delay, please contact our customer support team.
We will review the available tracking information, investigate the issue when appropriate, and help determine a suitable resolution.
Customers retain all applicable statutory rights relating to delayed or undelivered orders.
Lost Packages
If your package appears to be lost in transit, please contact us with your order number.
We will review available tracking information and coordinate with the relevant shipping provider when necessary.
If the package is confirmed lost before delivery, we will offer a replacement or refund as appropriate.
Customers will not be required to pay additional standard shipping fees for a replacement shipment resulting from a confirmed loss for which the store is responsible.
Damaged Packages
If your package arrives visibly damaged, please inspect the contents carefully.
If the product itself is damaged, contact support@petbouncy.shop with your order number and a description of the issue.
Photographs may help us assess the damage and arrange an appropriate solution.
Depending on the circumstances, we may provide a replacement or refund in accordance with our Return & Refund Policy and applicable law.
Delivery Confirmation
A shipping carrier may mark an order as delivered once it has completed its delivery procedure.
If tracking indicates delivery but you cannot locate the package, please check the delivery location, building reception, and household members where appropriate.
If the package remains missing, contact our support team.
We will assist in reviewing the available delivery information and investigating the matter.
A carrier's delivery status does not automatically eliminate any rights or remedies you may have under applicable law.
Returns After Delivery
PetBouncy offers free returns and refunds within 30 days of delivery for eligible purchases.
If you receive a product and wish to return it, please contact our support team to initiate the return process.
Detailed eligibility requirements and refund procedures are available in our Return & Refund Policy.
Contact Us About Shipping
For shipping questions, delivery concerns, or tracking assistance, please contact:
PetBouncy
Email: support@petbouncy.shop
Phone: +1 (905) 872-4216
Website: petbouncy.shop
Address: 158 Sterling Rd #100, Toronto, ON M6R 2B7, Canada
We appreciate your patience and look forward to delivering your home organization essentials.