Shipping policy
Shipping Policy
Last Updated: July 31, 2026
Thank you for shopping with PetBouncy.
We aim to make ordering pet toys online simple and convenient for customers around the world.
Free Worldwide Shipping
PetBouncy provides free shipping worldwide on eligible orders placed through petbouncy.shop.
There is no standard shipping fee for eligible destinations.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times are estimates rather than guaranteed arrival dates.
Actual delivery times may vary depending on destination, carrier operations, customs procedures, local transportation conditions, severe weather, holidays, or other circumstances outside our reasonable control.
Order Confirmation
After successfully placing an order, customers should receive an order confirmation using the contact information provided during checkout.
Please review your order information carefully.
If you notice an incorrect shipping address or other order information, contact us as soon as possible at:
Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
PetBouncy cannot guarantee successful delivery if incorrect or incomplete information is submitted during checkout.
If an order has not yet entered the shipping process, we may be able to help correct the address.
Tracking
Where tracking information is available, it may be provided after the order has entered the shipping process.
Tracking information may require some time to become active after being issued by the carrier.
International Orders
We ship to destinations worldwide.
International shipments may be subject to local customs inspections, regulations, or import procedures.
Any requirements imposed by local authorities are outside PetBouncy's direct control.
Delivery Delays
Although most orders are expected to arrive within the estimated timeframe, unexpected delays may occur.
Potential causes include:
- Customs inspections
- Carrier disruptions
- Extreme weather
- Public holidays
- High shipping volumes
- Transportation delays
- Incorrect delivery information
If your order appears significantly delayed, please contact us with your order number so we can assist.
Lost Packages
If tracking indicates that an order has not been successfully delivered or you believe the shipment may be lost, please contact:
We will review the available shipping information and assist with the next appropriate steps.
Damaged Packages
If a product arrives damaged, please photograph the item and packaging and contact us promptly.
We will review the issue under our Return & Refund Policy.
Contact
For shipping questions:
PetBouncy
158 Sterling Rd #100
Toronto, ON M6R 2B7
Canada
Email: support@petbouncy.shop
Phone: (905) 872-4216