Terms of service
Welcome to PetBouncy. These Terms of Service govern your access to and use of our website, products, and related services.
Throughout these Terms, the words "we," "us," and "our" refer to PetBouncy, while "you" and "your" refer to customers, visitors, and other users of our website.
By accessing petbouncy.shop or purchasing products from our store, you agree to these Terms of Service, subject to applicable consumer protection laws.
Please read these Terms carefully before using our website.
General Information
PetBouncy operates an online retail store specializing in practical home organization accessories, including bedside hanging organizers, bedside storage caddies, and sofa armrest organizers.
Our website allows customers to browse available products, review product information, and purchase items through our online checkout system.
We reserve the right to update our product assortment, website content, and services from time to time.
Any changes to these Terms will apply prospectively unless otherwise permitted by applicable law.
Eligibility and Website Use
By using our website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction or that you have obtained appropriate permission from a parent or legal guardian.
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not use our website to engage in fraud, distribute malicious software, interfere with website functionality, or violate the rights of other individuals or organizations.
We may restrict access where reasonably necessary to protect our customers, systems, or business from unlawful or harmful activity.
Product Information
We make reasonable efforts to present product descriptions, photographs, specifications, and other information accurately.
However, minor variations may occur in product colors or appearance due to differences in screen settings, lighting, or manufacturing processes.
Customers should review the product description, dimensions, materials, and available specifications before purchasing.
Product images may include decorative accessories or lifestyle props that are not included unless explicitly stated in the product listing.
If you require clarification about a product, please contact support@petbouncy.shop before placing your order.
Nothing in this section limits your rights if a product is materially different from its description.
Product Availability
Products displayed on our website are subject to availability.
We may update inventory information, discontinue products, or adjust available variations without prior notice.
If an item becomes unavailable after an order is placed, we will contact you and offer an appropriate resolution, such as a refund or an alternative product with your agreement.
We will not substitute a materially different product without obtaining your consent.
Pricing and Payment
Product prices are displayed on our website and may change from time to time.
The applicable price for an order is the price confirmed during checkout, subject to applicable law and the correction of genuine errors.
Any applicable taxes or other charges will be disclosed during checkout as required by law.
We accept payment methods displayed at checkout.
Payment transactions may be processed by third-party payment service providers using their secure payment systems.
We do not guarantee the availability of every payment method in every country.
Order Placement and Acceptance
When you place an order, you agree to provide accurate billing, shipping, and contact information.
After checkout, you may receive an automated order confirmation acknowledging that your order has been submitted.
If we cannot fulfill an order because of inventory problems, payment issues, or other legitimate reasons, we will notify you and arrange an appropriate refund where payment has already been collected.
We may contact you to verify information when reasonably necessary to prevent fraud or resolve order-related issues.
Shipping and Delivery
PetBouncy offers free worldwide shipping on all orders.
Our estimated delivery timeframe is 7–10 days.
Delivery estimates may vary due to destination, customs procedures, carrier disruptions, weather conditions, or other circumstances outside our reasonable control.
If a material delay occurs, we will provide available information and assist with an appropriate resolution.
For additional details, please review our Shipping Policy.
Returns and Refunds
We offer free returns and refunds within 30 days of delivery for eligible purchases.
Customers must contact our support team to initiate a return and receive the appropriate instructions.
Approved refunds are issued to the original payment method unless otherwise required by law or agreed upon.
Our Return & Refund Policy contains detailed information about eligibility, procedures, and refund processing.
Customer Responsibilities
Customers are responsible for providing accurate order information and using purchased products according to their intended purpose.
Bedside organizers and sofa storage accessories should be installed or positioned according to the product-specific instructions.
Customers should observe any stated weight limits, compatibility requirements, and safety information.
Products should not be used in ways that create foreseeable hazards or exceed their intended function.
Intellectual Property
Website content, including original text, graphics, layouts, branding, and other materials owned by PetBouncy, is protected by applicable intellectual property laws.
Third-party trademarks and product-related intellectual property remain the property of their respective owners.
You may use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, or commercially exploit protected website content without permission from the relevant rights holder, except where permitted by law.
Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, or other operational functions.
These services may be subject to their own terms and privacy policies.
We are not responsible for unrelated third-party websites that customers choose to visit through external links.
However, using third-party providers does not eliminate our obligations to customers under applicable law.
Privacy and Personal Information
We collect and process personal information as necessary to operate our store, fulfill orders, provide customer support, and perform other disclosed activities.
Personal information may include names, shipping addresses, contact information, and transaction details.
Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy and applicable privacy legislation.
Customers may contact support@petbouncy.shop with privacy-related questions.
Website Availability
We make reasonable efforts to maintain a functional and accessible website.
However, temporary interruptions may occur due to maintenance, technical problems, security updates, or circumstances beyond our reasonable control.
We do not guarantee uninterrupted website access.
Where permitted by law, we are not responsible for losses caused solely by temporary service interruptions beyond our reasonable control.
This provision does not exclude liability that cannot legally be excluded.
Limitation of Liability
To the extent permitted by applicable law, PetBouncy will not be liable for indirect or consequential losses arising from website use where such liability may lawfully be excluded.
Nothing in these Terms excludes or restricts liability for fraud, intentional misconduct, or any liability that cannot be excluded under applicable law.
These Terms do not reduce statutory consumer rights or legal remedies relating to defective products, non-delivery, or breach of contract.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses arising from your unlawful misuse of our website or intentional violation of another party's rights.
This provision does not require customers to indemnify PetBouncy for losses caused by our own negligence, unlawful conduct, or breach of statutory obligations.
Governing Law
These Terms are governed by the applicable laws of Ontario and the federal laws of Canada, subject to mandatory consumer protection provisions that may apply in the customer's place of residence.
Nothing in these Terms deprives customers of legal rights or protections that cannot be waived by contract.
Disputes will be addressed through applicable legal procedures and courts with lawful jurisdiction.
Changes to These Terms
We may revise these Terms to reflect changes in our services, business operations, or applicable legal requirements.
Updated Terms will be published on our website with a revised effective date.
Material changes affecting existing orders will not be applied retroactively in a manner that unlawfully reduces customer rights.
Contact Information
Questions about these Terms of Service may be directed to:
PetBouncy
Website: petbouncy.shop
Email: support@petbouncy.shop
Phone: +1 (905) 872-4216
Address: 158 Sterling Rd #100, Toronto, ON M6R 2B7, Canada