Terms of service

Terms of Service

Last Updated: July 31, 2026

Welcome to PetBouncy.

These Terms of Service govern your access to and use of petbouncy.shop, including purchases made through our website.

By visiting our website or purchasing from PetBouncy, you agree to these Terms of Service.

1. Online Store Terms

By using this website, you confirm that you are legally permitted to enter into transactions under the laws applicable to you.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, and other information.

Actual product colours may vary slightly depending on lighting, photography, device displays, or manufacturing variations.

We reserve the right to update or correct product information where necessary.

3. Prices

Product prices are displayed on our website and may change from time to time.

We reserve the right to modify prices, promotions, discounts, and product availability without prior notice.

Any applicable charges will be displayed during checkout before the order is completed.

4. Orders

Submitting an order does not necessarily guarantee acceptance.

We reserve the right to cancel, decline, or limit an order where reasonably necessary, including situations involving:

  • Incorrect pricing
  • Product availability
  • Suspected fraud
  • Payment authorization issues
  • Incorrect customer information
  • Technical or system errors

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

5. Shipping

PetBouncy currently provides free worldwide shipping.

Our estimated delivery time is generally 7–10 days.

Delivery estimates are not absolute guarantees. Delays may occasionally occur due to carriers, customs authorities, severe weather, transportation disruptions, public holidays, or other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

6. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery under our Return & Refund Policy.

PetBouncy provides free eligible returns within this period.

Please review our complete Return & Refund Policy before submitting a return request.

7. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

PetBouncy is not responsible for delivery problems resulting from incorrect or incomplete shipping details provided by the customer.

If you notice an error in your order information, contact us as soon as possible.

8. Intellectual Property

The content available on petbouncy.shop, including branding, graphics, website design, text, logos, photographs, and other materials, may be protected by intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

9. Prohibited Use

You may not use our website:

  • For unlawful activities
  • To violate intellectual property rights
  • To distribute malware or harmful code
  • To attempt unauthorized access to our systems
  • To interfere with website security
  • To submit fraudulent information
  • To conduct fraudulent payment transactions

We may restrict access to our services where these terms are violated.

10. Third-Party Services

Our website may rely on third-party service providers for functions such as payment processing, website hosting, analytics, shipping, or other operational services.

Use of third-party services may also be subject to their applicable terms and policies.

11. Limitation of Liability

To the maximum extent permitted by applicable law, PetBouncy will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page with an updated revision date.

Continued use of the website following an update constitutes acceptance of the revised terms where permitted by law.

13. Governing Law

These Terms are governed by the laws applicable in Ontario, Canada, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.

14. Contact Information

Questions about these Terms may be sent to:

PetBouncy
158 Sterling Rd #100
Toronto, ON M6R 2B7
Canada

Email: support@petbouncy.shop
Phone: (905) 872-4216